When will my order ship?
Our products usually – key word usually – ship within 3-5 BUSINESS days (business days do NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend!! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
My order shipped, when will it arrive at my house?
All of our beloved packages are sent via the US Postal Service, so delivery times vary. For orders to residents within Australia, orders typically arrive in 3-5 business days once they have shipped (business days do not include weekends or holidays). Orders outside Australia can take up to 6-9 business days. Our babies love to travel and they may get to you sooner!
What countries do you ship to?
We happily ship to all countries worldwide!
All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your Empress order and/or shipping total. Empress is not responsible for fees associated with import. All fees must be paid by the parcel recipient.
My package says delivered, but I didn't receive it.
Sometimes tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!
We do our very best to process and ship your order as quickly as possible, however once your order is transferred to USPS, it may encounter delays during its journey to you. The same is true for orders determined to be undeliverable by USPS and returned to our HQ. Unfortunately, we can only view the same information that you can via your order’s tracking number.
Please allow our full shipping times to pass before reaching out to our Customer Care team!
For domestic orders, shipping may take up to 5 business days.
For international orders, shipping may take up to 21 business days.
If your order is traveling beyond these time frames, please email our Customer Care team by clicking HERE with your order number and tracking information so that we may assist you further!
For returned orders, please note that we will issue a full refund for your order once it is received at our HQ and confirmed to be undeliverable. We are unable to process a refund for a returned order until we physically receive the package. We apologize for any inconvenience!